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16641 La Cantera Parkway

San Antonio, TX 78256 USA

Reservations: 855-499-2960

Hotel: 210-558-6500

Fax: 210-558-2405

ADA Facilities

ACCESSIBILITY STATEMENT

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La Cantera Resort & Spa is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback.

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at (210) 558-6500 with a description of the issue you encountered and your contact information. Your experience matters to us.

La Cantera Resort & Spa website may contain material from various third-party web links, including social media, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from these third-party links. If you are need further assistance or need to report an issue, please contact us.

Accessibility Accommodations

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Room Types:

  • Accessible King
  • Accessible Queens
  • Villa Accessible Queens
  • Villa Accessible King

ADDITIONAL ACCOMMODATIONS

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  • Ramps located at all pools to be accessible to wheelchair guests
  • Ramps available to access outdoor Plaza San Saba area, leading to the rest of the main areas of the resort, including Topaz, Primero, and other Resort facilities. 
  • Roll-in showers.
  • Lift chairs at every pool, including Loma de Vida.
  • Lowered thermostat, peep hole, and closet bar.
  • Audio-visual door alert for the hearing impaired.
  • The entrances to the main building are double doors that easily open.    
  • The spa and fitness centers are accessible for wheelchair guests.
  • Braile and tactile signage is located throughout the facility - elevators, rooms, meeting rooms, restrooms, etc. 
  • Elevators are available to escort guests to all levels of the property. 
  • Guide dog and service animals are welcome. 
  • Staff are able to accommodate guests who are blind or have low vision, by offering assistance with printed/visual information. 
  • Parking lots are well paved and offer 10 handicap parking spaces in the self parking lot, 3 spaces in the Grille 254, 2 spots in our Golf Lot, Signature has 4, Villas has 2, and Loma de Vida has 2.
  • Wheelchair assitance is available upon request, and if you may require a wheelchair throughout the duration of your stay, the Concierge will be able to provide rental assistance. La Cantera Resort & Spa will be unable to provide a wheelchair to be used throughout the entire duration of your stay. 
  • Transportation assitance is available through golf carts, and a shuttle is available upon request. 
accessible pool chair
accessible shower