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Resort

Policies

Check-in/Checkout

We invite guests to check in any time after 4:00 pm on day of arrival; the checkout time is before 11:00 am on day of departure. Should you arrive early, store your luggage with our bellman and enjoy the Texas Hill Country resort & spa until your room is ready.

Guests must be 21 years of age, unless accompanied by an adult, to check into the resort.

Pets

While we love your furry friends as much as you do, to maintain comfort for all guests, pets are not permitted at La Cantera Resort & Spa.

Non-smoking

Smoking and vaping is prohibited except in designated outdoor areas.

Resort Fee

Resort fee includes: daily bottled water, self‐parking, Wi‐Fi, shuttle to The Shops at La Cantera, Six Flags Fiesta Texas, The Rim, Top Golf, use of golf practice facilities, golf bag storage, and local and long distance calls.

Overnight Valet Parking

Guests can take advantage of overnight valet parking for $30/vehicle per night.

Individual Cancellation Policy

Cancellation and Refund Policy

BENCHMARK®, a global hospitality company, places the health and safety of our guests and employees as our highest and most important business priority. We have undertaken several actions and initiatives to address the ongoing COVID-19 Coronavirus concerns including subscribing to and remaining current with the US Department of Health & Human Services and the Centers for Disease Control and Prevention-recommended information resources. For additional information on our Coronavirus Activity & Awareness Update, please use go to https://www.benchmarkglobalhospitality.com/COVID-19_Coronavirus_Activity__Awareness_Update/

Your Travel Flexibility
In response to changing marketplace conditions, BENCHMARK®, a global hospitality company is ensuring our customers are offered flexibility when making travel decisions.

For all Benchmark hotels we are implementing the following policies till May 31, 2020 or until further notice:

• For guests with existing leisure (non group) reservations for any future arrival date, including reservations with pre-paid non-cancellable rates, we will allow full changes or cancellations without charge up to 4pm day of arrival.
• Please note that any changes to existing reservations will be subject to availability and rate differences.
• For guests making new reservations, any reservation you make – even those described as pre-paid non-cancellable for any future arrival date, can be changed and cancelled up to 4pm day of arrival.
• For our international guests traveling from China, Italy, Saudi Arabia, South Korea, Israel and all European counties we will continue to offer full refunds and waive cancellation fees.

Please note that this policy does not apply to travel associated with a Group booking. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

Some exceptions may apply to this policy which include special event restrictions and peak demand weeks.

Payment

An authorization will be placed on your credit card for the full value of your room plus incidentals at check‐in. Guests must have a valid card to check in. Cash deposits not accepted.

Drones

The use of drones is prohibited throughout the Resort, golf courses, and Resort grounds.

Concealed and Open Carry Firearms

Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a concealed handgun.

Pursuant to Section 30.07, Penal Code (Trespass by License Holder with an Openly Carried Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a handgun that is carried openly.

De conformidad con la Sección 30.06 , Código Penal (violación por el Titular de la Licencia con armas ocultas ) , una persona con licencia bajo el Subcapítulo H , Capítulo 411 , Código de Gobierno ( Ley de Licencias arma de mano ) , no puede entrar en esta propiedad con una pistola oculta .

De conformidad con la Sección 30.07 , Código Penal (violación por el tenedor de licencia con un arma de mano abiertamente Llevado a ) , una persona con licencia bajo el Subcapítulo H , Capítulo 411 , Código de Gobierno ( Ley de Licencias arma de mano ) , no puede entrar en esta propiedad con un arma de fuego que se realiza abiertamente.

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