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Resort

Policies

Check-in/Checkout

We invite guests to check in any time after 4:00 pm on day of arrival; the checkout time is before 11:00 am on day of departure. Should you arrive early, store your luggage with our bellman and enjoy the Texas Hill Country resort & spa until your room is ready.

Guests must be 21 years of age, unless accompanied by an adult, to check into the resort.

A cleaning surcharge will be assessed for rooms left in extreme conditions.

Pets

While we love your furry friends as much as you do, to maintain comfort for all guests, pets are not permitted at La Cantera Resort & Spa.

Non-smoking

Smoking and vaping is prohibited except in designated outdoor areas.

Resort Fee

Resort fee includes: daily bottled water, self‐parking, Wi‐Fi, shuttle to The Shops at La Cantera, Six Flags Fiesta Texas, The Rim, Top Golf, use of golf practice facilities, golf bag storage, and local and long distance calls.

Overnight Valet Parking

Guests can take advantage of overnight valet parking for $35/vehicle per night.*

*Valet parking free for SEVEN and Villas guests.

Individual Cancellation Policy

La Cantera Resort & Spa Cancellation & Refund Policy as of April 20, 2021:

  • For all guests with existing leisure (non-group) reservations for any future arrival date, we will allow full changes or cancellations without charge up to 24 hours prior to arrival to avoid a one night or (for multiple night stays)50% of total room and tax damages.
  • Please note that any changes to existing reservations will be subject to availability and rate differences.

Please note that this policy does not apply to travel associated with a Group booking. Guest who book via online travel agents or other third-party travel professionals are advised to contact their booking provide for information on their policies.

Some exceptions may apply to this policy which include special event restrictions and peak demand weeks.

Payment

An authorization will be placed on your credit card for the full value of your room plus incidentals at check‐in. Guests must have a valid card to check in. Cash deposits not accepted.

Drones

The use of drones is prohibited throughout the Resort, golf courses, and Resort grounds.

Concealed and Open Carry Firearms

Pursuant to Section 30.06, Penal Code (Trespass by License Holder with a Concealed Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a concealed handgun.

Pursuant to Section 30.07, Penal Code (Trespass by License Holder with an Openly Carried Handgun), a person licensed under Subchapter H, Chapter 411, Government Code (Handgun Licensing Law), may not enter this property with a handgun that is carried openly.

De conformidad con la Sección 30.06 , Código Penal (violación por el Titular de la Licencia con armas ocultas ) , una persona con licencia bajo el Subcapítulo H , Capítulo 411 , Código de Gobierno ( Ley de Licencias arma de mano ) , no puede entrar en esta propiedad con una pistola oculta .

De conformidad con la Sección 30.07 , Código Penal (violación por el tenedor de licencia con un arma de mano abiertamente Llevado a ) , una persona con licencia bajo el Subcapítulo H , Capítulo 411 , Código de Gobierno ( Ley de Licencias arma de mano ) , no puede entrar en esta propiedad con un arma de fuego que se realiza abiertamente.

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